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Small Biz Training Package
It's crucial for smaller-staffed organizations to deliver top-notch service to their customers. Although this material has been in circulation for some time, this content-rich package is ideal for small companies (fewer than 20 on staff) who need proven training material but on a limited budget.
Featuring these eight powerful training tools:
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Three Bestselling Books published by Crisp Learning
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Double Audio CD Program by Telephone Doctor®
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Classic Five Forbidden Phrases® VHS Training Video
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Classic From Curt to Courteous VHS Training Video
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Classic Proactive Customer Service VHS Training Video
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Classic Basic Basic Telephone Skills VHS Training Video
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The Small Business Package:
Detailed Breakdown
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CLASSIC Basic Basic Telephone Skills VHS Training Video
This classic program features ten essential customer service skills important to anyone who uses a business phone.
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CLASSIC Five Forbidden Phrases® VHS Training Video
This classic training movie is in place at tens of thousands of organizations around the world. Small businesses will benefit right away from these proven skills and techniques.
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CLASSIC From Curt to Courteous VHS Training Video
This classic training movie explains how voice, tone of voice and a host of non visual communications methods impact the caller's perception of your organization.
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CLASSIC Proactive Customer Service VHS Training Video
Classic VHS Training Video by Telephone Doctor®
This classic training movie illustrates the difference between passive, average and proactive service levels plus covers soft question upselling.
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How To Manage Your Telephone For Bigger Profits®
Double audio CD
This dynamic double 60-minute CD program is loaded with proven skills and techniques and will make an immediate impact on your organization.
Program I - Inbound Skills · Program II - Outbound Skills
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Customer Service Nightmares book by Crisp Publications
Features 100 true stories which dramatically illustrate how NOT to treat your customers.
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Telephone Skills From A - Z book by Crisp Publications
Topics include voice mail, irate callers, the Five Forbidden Phrases®, positive attitude, plus much more. A perfect reference guide for everyone who uses the telephone.
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Telemarketing Tips From A - Z book by Crisp Publications
Topics include features & benefits, creating confidence, effective closing question, plus much more. This book is a powerful reference guide for every customer contact employee.
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Small business users will also be interested
in online access to the complete 16 module
video training library @
www.ServiceSkills.com
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