Company History
Helping Organizations Improve the Way They Communicate
Telephone Doctor® Customer Service Training offers products and services which help organizations improve the way they communicate with customers and coworkers. We're headquartered in an office park ten miles northwest of St. Louis.
About twenty five years ago Nancy Friedman phoned her insurance agent and told him, "Cancel all my policies!" She was upset after experiencing repeated episodes of poor phone service from his staff. For most people, the story would have ended there. Instead, the agent invited her to visit his office to teach his staff how to better handle customers. Combining the service techniques pioneered at an earlier start-up business with the presentation skills acquired from experience in professional theatre, Nancy's customer service training program proved to be extremely popular and effective.
She was soon invited to train over 300 employees at a newspaper in Iowa. It was after one of these sessions that the Editor of that newspaper approached Nancy and congratulated her by saying, "You've sure got all the cures...you're the Telephone Doctor!" After a series of Fortune 500® corporations repeatedly hired her to conduct her workshop, a company was formed to market these skills and techniques. Nancy had a full time career delivering workshops to corporations and associations across North America.
The following year they were contacted by a local TV producer who help create a short training video which was the genesis of The Complete DVD Training Library. After some initially challenging sales obstacles, things really took off.
A Familiar and Trusted Brand in Corporate Training Departments
Fast forwarding...the company has now released over 100 DVD and eLearning training courses on all aspects of communication - with niche topics as diverse as Service Recovery, Internal C/S, E-mail Etiquette, Motivation, Selling Skills, Coaching Skills, Behavioral-based Interviewing, Delivering Feedback and New Employee Orientation.
Today, Telephone Doctor® Customer Service Training is a proven brand in the corporate training and development marketplace. Over 60% of the company's current business is the result of repeat and referral customers. Core offerings continue to be The 18 module Complete DVD Training Library, ServiceSkills.com eLearning platform and on-site instructor-led workshops.
The next time you're frustrated by poor service, remember that a single poorly handled phone call twenty five years ago resulted in our very unique organization!
About Us
What our customers are saying
Your trainer was terrific! The class time flew by as we all laughed and learned how to represent our company better.
Time Warner Cable
Colorado